Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We only accept returns for new, unopened products unless there is a manufacturing defect. 

To start a return, you can contact us at service@fitnerd.co. Returns are accepted via mail. Once the return is started, you will be provided instructions on how to complete the return, including being provided a return label. You do not need to pay for return shipping.

You may also cancel an order prior to it being shipped by contacting service@fitnerd.co.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will refund or exchange any item that arrives damaged or defective.

Exchanges
If you received an item that you no longer want and it is unopened/unused, we're happy to exchange it for a different item. You can request an exchange by emailing service@fitnerd.co. If you don't like a product you ordered after its been opened or used, we're unable to exchange it but happy to offer you a 40% discount on another product. Simply reach out to us at service@fitnerd.co to start an exchange process. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
You’ll be automatically refunded on your original payment method within 5 business days after the return has been received. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at service@fitnerd.co.